As part of our continual improvements and innovation we have been developing the industries first claim management app. The app, which can be used on any mobile device or desktop computer, enables users to manage a claim from start to finish without having to call our contact centre. Features include the ability to upload proof of ownership, book inspection and collections, track the progress of a repair and even compare replacements.
Validator, our bespoke valuation software, has now been adopted by users in other countries. Developed in house over the past 20 year, Validator has over 1 million products specifications and costs covering every insurance category including PC & laptops, mobile phones, electrical entertainment, white goods, cycles, golf, power tools, fishing equipment spectacles, hearing aids and even freezer food.
By deploying the software within insurance partners contact centres it allows insurers to validate simple claims on their first call with their policy holders therefore reducing claim duration.
Initially it has been rolled out in Australia where it is used by two of the country’s largest insurers. This means that over 30% of Australian insurance claims are managed using the BeValued software.
Further to Australia we are also piloting the software in mainland Europe.
Very pleased with everything. Many thanks.
Mrs G, Essex
Fast and efficient service. Thank you.
Mr B, Avon
Thank you for the speedy service.
Ms B, Sussex
Thank you also for the help and guidance given during our telephone conversation which I found very helpful.
Miss J, Cambridgeshire
Hello, I have just had a conversation with one of your advisers. I just want to pass on my heartfelt thanks. Its not very often you get treated with kindness and compassion these days and I would just like to say that the adviser is a credit to your company.
Mr K, Cardiff
A very quick and efficient. You made a bad experience a lot better and easier to deal with.
Miss B, Leicestershire
I was very happy with the speed of which my claim was handled and would like to thank everybody involved.
Mrs M, Lancashire
Very pleased with every aspect of the service - from telephone calls, with prompt service and nothing was too much trouble. Would highly recommend in the future. Thank you all very much.
Mr T, Cheshire
Great service! Very helpful and flexible.
Ms L, Berkshire
Very good service by all concerned.
Mr C, North Ayrshire
Very pleased with my items, efficient and excellent advice given.
Mr L, Essex
Mr J, Warwickshire
A very positive experience from start to finish. Great customer service at the end of the phone, and the staff were very helpful and affable. Very pleased with the end result. - Thank you!
Mrs R, Berkshire
Could not fault the service.
Mr H, Tyne & Wear
We are very happy with the service we received from you. Thank you
Mr & Mrs B, West Yorkshire
The service I received was helpful, friendly but business like.
Ms M, Isle Of Wight
Great service, really efficient, good communication.
Mr W, Norfolk
Thank you for a fantastic service, you have been so quick.
Miss G, Warwickshire
Very satisfied with the service provided.
Mrs T, Northamptonshire
Thank you once again for a high standard of customer care.