We recognise that your data is precious and we take every measure to ensure that it is secure at all times of the repair process.
Your item will be collected by our nominated courier who will present you with a Swap-It box. The box will be sealed in front you with your item inside. This will remain sealed until it is received at our secure engineering facility.
Once received the item is inventoried, asset tagged and booked into our stock tracking system.
During the repair process there is no need for us to access any files or documents. All of our staff, including our engineers, are covered by the Data Protection Act 1998 and adhere rigorously to its regulations.
If the repair is unsuccessful we will store your item for 60 days. After this time the item will be destroyed and the hard drive wiped using the latest encryption software and are then subsequently destroyed.
If the item is repairable we return the item to you, fully sealed, again using our secure courier service.
Very pleased with everything. Many thanks.Mrs G, Essex
Fast and efficient service. Thank you.Mr B, Avon
Thank you for the speedy service.Ms B, Sussex
Thank you also for the help and guidance given during our telephone conversation which I found very helpful.Miss J, Cambridgeshire
Hello, I have just had a conversation with one of your advisers. I just want to pass on my heartfelt thanks. Its not very often you get treated with kindness and compassion these days and I would just like to say that the adviser is a credit to your company.Mr K, Cardiff
A very quick and efficient. You made a bad experience a lot better and easier to deal with.Miss B, Leicestershire
I was very happy with the speed of which my claim was handled and would like to thank everybody involved.Mrs M, Lancashire
Very pleased with every aspect of the service - from telephone calls, with prompt service and nothing was too much trouble. Would highly recommend in the future. Thank you all very much.Mr T, Cheshire
Great service! Very helpful and flexible.Ms L, Berkshire
Very good service by all concerned.Mr C, North Ayrshire
Very pleased with my items, efficient and excellent advice given.Mr L, Essex
ExcellentMr J, Warwickshire
A very positive experience from start to finish. Great customer service at the end of the phone, and the staff were very helpful and affable. Very pleased with the end result. - Thank you!Mrs R, Berkshire
Could not fault the service.Mr H, Tyne & Wear
We are very happy with the service we received from you. Thank youMr & Mrs B, West Yorkshire
The service I received was helpful, friendly but business like.Ms M, Isle Of Wight
Great service, really efficient, good communication.Mr W, Norfolk
Thank you for a fantastic service, you have been so quick.Miss G, Warwickshire
Very satisfied with the service provided.Mrs T, Northamptonshire
Thank you once again for a high standard of customer care.Mr R, Lincolnshire