We will endeavor, where parts are available, to ensure that repairs are carried out within a specific timeframe. Different items have variable service level agreements.
PC, Laptop: 5 working days
Mobile Phone: 7-10 working days
Apple products: 7-10 working days
Camera: 28 working days
All of our engineers are manufacturer accredited and we will only ever use genuine parts as part of the repair process.
Once repaired all items go through a rigorous testing process to ensure the quality of repair meets our exacting standards.
Very pleased with everything. Many thanks.
Mrs G, EssexFast and efficient service. Thank you.
Mr B, AvonThank you for the speedy service.
Ms B, SussexThank you also for the help and guidance given during our telephone conversation which I found very helpful.
Miss J, CambridgeshireHello, I have just had a conversation with one of your advisers. I just want to pass on my heartfelt thanks. Its not very often you get treated with kindness and compassion these days and I would just like to say that the adviser is a credit to your company.
Mr K, CardiffA very quick and efficient. You made a bad experience a lot better and easier to deal with.
Miss B, LeicestershireI was very happy with the speed of which my claim was handled and would like to thank everybody involved.
Mrs M, LancashireVery pleased with every aspect of the service - from telephone calls, with prompt service and nothing was too much trouble. Would highly recommend in the future. Thank you all very much.
Mr T, CheshireGreat service! Very helpful and flexible.
Ms L, BerkshireVery good service by all concerned.
Mr C, North AyrshireVery pleased with my items, efficient and excellent advice given.
Mr L, EssexExcellent
Mr J, WarwickshireA very positive experience from start to finish. Great customer service at the end of the phone, and the staff were very helpful and affable. Very pleased with the end result. - Thank you!
Mrs R, BerkshireCould not fault the service.
Mr H, Tyne & WearWe are very happy with the service we received from you. Thank you
Mr & Mrs B, West YorkshireThe service I received was helpful, friendly but business like.
Ms M, Isle Of WightGreat service, really efficient, good communication.
Mr W, NorfolkThank you for a fantastic service, you have been so quick.
Miss G, WarwickshireVery satisfied with the service provided.
Mrs T, NorthamptonshireThank you once again for a high standard of customer care.
Mr R, Lincolnshire