The Team

Colin Bassett


Colin Bassett is one of the founders of BeValued and was appointed as CEO of the Be Group after the acquisition of LMG in 2008. Colin’s focus is on growing the group across both the insurance contents claims market and strategic partnerships in other business to business related markets.

He has led the group's transition with the innovative development and use of technologies within the claims processes.

This has resulted in attracting an expanding supply chain across all product categories in both online and bricks & mortar retail solutions, along with providing an environment for exceptional people to thrive and grow.

Hannah McArdell

Group Operations Manager

Hannah joined the organisation in 2002 as a claims handler within our Jewellery business located in Bath. She has worked her way up through the ranks having had roles in Client Operations and Business Development.

A real home-grown asset, Hannah has been honing her business skills throughout her 19 years with The BeGroup. She is passionate about people, providing excellent service to clients and customers and streamlining processes.

Having previously been a Premier League hockey player, Hannah utilises her tenacity and competitive nature to bring continual improvement to all aspects of her work.

Gary Putland


Gary Putland was appointed to the position of CIO in 2016.

Passionate about technology, Gary has been with the group since 2003 and leads our wide portfolio of software platforms across the Group. Gary works with the executive team to drive the delivery of the digital roadmap.



Karen McLean

Senior Relationship Manager – Electricals, Leisure, Flooring

Karen McLean first joined the business in 2006 having previously held roles in sales and client relationships within the insurance replacement industry. After taking a career break in 2014, we were delighted to welcome her back in 2019 now leading the client relationships for electricals, lifestyle and flooring.

Karen is passionate about delivering quality service to both Insurers and their customers which sits at the heart of our values.

Tim Chewter

Head of Account Management and Strategic Partnerships (AsiaPac)

Tim Chewter heads up our Asia Pac division based out of Brisbane, Australia. 

Tim has over 20 years' experience of front line operational and account management roles within the claims industry. His wealth of knowledge, together with his passion for technology driven transformation, makes him ideally suited to his role within the global leadership team.

When it comes to data, Tim is a fanatic! He is a true believer in data-led decision making and the power of numbers.

Kim Grover

Operations Manager

Kim joined BeValued in 2008 as a Data Entry Temp, and within a month was offered a permanent position. She has since worked her way up to Claims Handler, Team Leader and onto her current role as Operations Manager.

Kim says "my own journey through the ranks has provided me with the opportunity to gain a deep understanding of all aspects of the business and really get to know the members of my team. I continue to develop skills, for my own personal growth and for the benefit of the business".

Kim is committed to continuous improvement, working closely with other areas of the business, including HR, IT and Engineering.

Chris Mansell

Trade & Engineering Operations Manager

Chris joined BeValued in March 2009, having spent the previous eight years working within the insurance sector. His first role was as a Client Operations Manager before moving roles to head up the day-to-day operations of our Engineering, Be2B and Salvage departments.

As part of Chris’s role, he also oversees our relationship with Apple, ensuring we meet the high standards required to maintain our accreditation.

Chris strives to continually improve internal processes and procedures, that ultimately deliver an on our promise of a great customer experience.

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